REMCU 5 year visions - In 2013:

We have installed over 150 remote e-mail nodes since Jan 2008. We operate 3 HF-server hubs. We have full time administrators in Africa, South America and South Pacific that provide training and tier-2 field support. In Victoria, we provide tier-3 technical support. For each hub we have trained “super-users” to provide a minimum of tier-1 support to the e-mail nodes associated.

We are partnered with 4 or more well known humanitarian groups such as Operation Eyesight or Charity Help International, whose efforts directly or indirectly support the Millennium Development Goals. We receive funding from them, install systems for them, and share best practices for assisting the developing world.

We have secured stable “maintenance funding” which allows us to continue to provide Radio-E-Mail support and administration free of charge to our remote e-mail nodes.

Also since Jan 2008, we have helped over 10 other humanitarian groups (whose efforts directly or indirectly support Millennium Development Goals) with the installation of their own email systems. We have done this by providing technical and financial consulting, including: installation guides, trouble shooting guides, and bills of material. We provide tier-3 technical support for them and have trained them to provide tier-2 technical support for their clients.

We have a strong technical team that is very well connected and well respected in the humanitarian communications community. The factors that drive their application research and development are:

effectiveness, including: reliability and meeting the needs of the developing communities,

total cost of ownership, including: installation, maintenance and ease of use.

We have strong support teams that, among all the statutory non-for-profit management requirements, are able to confidently find and maintain reliable sources of funding for growing and maintaining the client email systems, and further REMCU’s ability to meet the communication needs of developing communities.

We have a strong leadership team that has continued to recruit great people, set new stretch goals, and keep the REMCU organization motivated and moving forward toward these goals.

Note: Tier-1 support: basic user-training to send e-mail, & minimal trouble shooting ability.

Tier-2 support: a superset of tier-1 with added ability to trouble shoot common technical problems. Tier-3: a superset of tier-2 with additional mandate to troubleshoot any problem, prioritized by overall up-time metrics.